Mill Lane Veternary Surgery Privacy Notice
Your privacy is taken seriously and we are dedicaed to handling yout information in a secure and responsible manner. This privacy notice tells you how Mill Lane Veternary Surgery will collect and process your personal data if you register as a client, purchase our services and products, and use our website.
Who to contact regarding your personal data
The personal data we collect and process
There are four main ways we process the personal data you provide. We endeavor to keep this information accurate and up to date, and not keep it longer than is necessary.
1. To administer your account as a surgery client
— To administer your account and provide the products and services you have requested from us. For example, invoicing, calling to change an appointment and to keep a record for legal and accounting purposes.
— To inform you by email of service information about the practice. For example, notification of seasonal opening times or changes to out of hours availability.
— If you have pet insurance and you wish to make a claim, we will pass on your pet’s clinical history with your name and address to your insurance company to allow them to process your claim.
— If we take a blood sample from your pet, we send the sample to our supplier and provide your surname and address for identification purposes only.
We may also collect CCTV and in very limited circumstances we may collect health information if it is relevent to the care of your pet and with your consent.
2. To send you communications as a surgery client
— Reminders for products or services you have already purchased by SMS, email or post, for example pet vaccinations and administering preventative healthcare treatments.
— At times, we may also send you news information and relevent offers, if you requested them.
Clients find these communications useful in administering care to their pets and to keep up to date with what is going on at the surgery. They are only sent to existing clients who can opt-out at any time.
The personal data that we process for these communications is first name, email address and mobile phone number.
We would like our clients to enjoy these communications, so it is important to note that you can opt-out at any time by:
— Calling our team at the surgery on 020 7794 1777
— Dropping into the surgery and speaking to a member of our team.
3. To share with veterinary related 3rd parties
— If you would like your pet to be referred to a specialist veterinary surgeon, we will provide them with your pet’s clinical history with your name and address to enable them to confirm your referral appointment.
— Should you wish to move to an alternative veterinary surgery, we will provide your pet’s clinical history with your name and address to your new vets before closing your account.
— Should you wish to chip your pet (cats and rabbits), we may register your name, address and contact number with the chip provider.
— Should you wish to purchase a dog tag, we will provide your name for identification and your contact number for engraving to the dog tag provider.
Mill Lane Veterinary Surgery will not pass on your personal data to any third parties without your consent unless the law requires us to do so. We do not share or sell your data with any 3rd Party for marketing purposes.
4. Disclosure of personal data to our service providers
We may also pass your details to our professional advisors who may assist in dealing with customer complaints or claims. Additionally we may also share your details with companies who help with debt collection services.
5. When you use our Mill Lane Veternary Surgery website
When someone visits www.mill-lane-vet.com we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things like the number of visitors to the various parts of the website. This information is processed in a way which does not identify anyone.
Mill Lane Veternary Surgery uses a third party service to help maintain the security and performance of our website. To deliver this service it processes the IP addresses (a number assigned to each of your devices connected to the internet by your broadband provider) of visitors to the Mill Lane Veternary Surgery website.
How long do we process your data for?
In order to comply with our professional liability insurance, we keep and securely store past clients records for seven years. This includes full name, address, email address and telephone number, but excludes bank account details.
We will only process your personal data whilst you are a client.
Your rights as a data subject
— Right of access – you have the right to request a copy of the personal information that we hold about you. If you would like a copy please complete our Subject Access Request Form and present proof of identity (passport or drivers licence) at the surgery. We will then respond within 1 month with the information free of charge.
— Right of rectification – It is important that we keep your data up to date, so please let is know if the details we have are inaccurate or incomplete and we will correct it promptly.
— Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records, but there may be legal reasons why we will need to retain your data.
— Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
— Right of portability – you have the right to have the data we hold about you transferred to another surgery.
— Right to object – you have the right to object to certain types of processing such as direct marketing.
— Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.
— Right to judicial review: in the event that Mill Lane Veterinary Surgery refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain as outlined below.
We take the processing of your personal data very seriously and are here to help with any concerns you may have. Please do contact the Data Protection Manager at firstname.lastname@example.org or 020 7794 1777.
If you are still not happy with how your personal data is being processed by Mill Lane Veterinary Surgery or how your complaint has been handled, you also have the right to lodge a complaint directly with the Information Commissioners Office at https://ico.org.uk/concerns/ or by calling 0303 123 1113.